1. Information We Collect
We may collect the following types of information:
- Identity and Contact Information – Name, email address, phone number, mailing address
- Reservation and Stay Data – Check-in/check-out dates, room type, preferences, stay history, room number, door access or authorization details
- Usage and Device Information – Browser type, IP address, access logs; cookies, web beacons, analytics tools, and similar tracking technologies
- Communication Data – Emails, SMS messages, service requests, or other messages sent to us
- Payment Information – Billing, credit card, or payment processing details required to complete transactions
- Children's Information – Our services are not directed to children under 13. If we discover such information, we will delete it.
2. How We Use Your Information
We use your information to:
- Process reservations, check-ins, and check-outs
- Send confirmations, room information, door access details, and service-related messages
- Provide customer support and respond to service requests
- Improve website, kiosk, and overall guest experience
- Comply with legal, tax, and operational record requirements
- Send marketing communications if you consented
3. SMS and Electronic Communications
- If you voluntarily provide your mobile number and opt in, we may send service-related messages including secure guest portal links, reservation status, room information, door access details, and stay documents.
- Reply STOP to unsubscribe or HELP for assistance.
- Message and data rates may apply.
4. Cookies and Tracking Technologies
We use cookies and similar technologies for the following purposes:
- Essential Cookies – Required for site and system functionality
- Analytics/Performance Cookies – Track website traffic and usage patterns
- Functional Cookies – Save preferences and settings
- Advertising/Third-Party Cookies – Personalize content or services
You can manage cookies through your browser settings. Third-party cookies are governed by the respective third-party privacy policies.
5. Data Retention
- Reservation, stay, and billing records: Retained for at least 7 years to meet legal requirements
- Marketing data: Retained until you opt out
- Other personal information: Retained only as long as necessary to fulfill the purpose it was collected
6. Sharing of Information
- We do not sell your personal information.
- We may share information with service providers as needed to operate our services, including property management systems, payment processors, SMS services, and website hosting.
- Legal obligations or law enforcement requests may require us to disclose personal information.
7. Your Choices and Rights
You may:
- Access, update, correct, or request deletion of your personal information
- Limit or object to certain processing activities
- Opt out of marketing communications at any time
California Residents::
- California residents may exercise additional rights under CCPA/CPRA to learn about, access, or request deletion of their personal information and to opt out of data sharing.
8. Security Measures
- We use reasonable administrative, technical, and physical safeguards such as encryption, access controls, and server protections.
- No method of electronic transmission or storage is completely secure.
9. Third-Party Services
- We may use third-party services such as payment gateways, SMS platforms, and analytics tools.
- These third parties may set cookies or collect information. Their privacy policies govern such data collection.
10. Legal Requirements
- Personal information may be disclosed if required by law or in the event of disputes.
- All matters are governed by Arizona state law.
11. Updates to This Policy
- We may update this policy periodically.
- Significant changes will be communicated via website notice or email.
- Please review the effective date to see the most current version.